Member Security

With the increasing prevalence of cyber threats in the financial sector, First South is committed to ensuring the safety and security of your financial information.

Our Committment to Member Security

For your protection, we have implemented enhanced cybersecurity measures aimed at protecting against potential cyber-attacks. 

Proactive Cybersecurity Measures 

1. Advanced Threat Detection Systems: We have deployed cutting-edge threat detection systems that continuously monitor for suspicious activity, enabling us to identify and mitigate potential threats before they can cause harm. 

2. Regular Security Audits: Our cybersecurity team conducts regular, comprehensive audits of our systems and processes to identify vulnerabilities and implement necessary updates. This ensures that our defenses remain robust and up-to-date. 

3. Employee Training Programs: Recognizing that human error can be a significant factor in cyber-attacks, we have implemented ongoing cybersecurity training for all employees. This training empowers our staff to recognize and respond to potential threats, reducing the risk of a successful attack. 

4. Multi-Factor Authentication (MFA): We have enhanced our login procedures with multi-factor authentication, providing an additional layer of security for our members when accessing their accounts online. 

 

We are dedicated to providing a secure banking environment for our members. Our proactive approach to cybersecurity, combined with our comprehensive operational continuity plans, ensures that we are prepared to defend against cyber threats and respond effectively should an incident occur.

- Dr. Craig Esrael, CEO/President of First South Financial

Operational Continuity Plans

In the event of a cyber-attack, First South Financial has established comprehensive operational continuity plans to ensure that our services remain available to members. These plans include: 

1. Data Backup and Recovery: We maintain secure, encrypted backups of all critical data. In the event of a breach, these backups will allow us to quickly restore affected systems with minimal disruption to our members. 

2. Incident Response Team: Our dedicated Incident Response Team is trained to respond swiftly and effectively to any cybersecurity incidents. This team is equipped to manage the situation, mitigate damage, and communicate transparently with our members throughout the process. 

3. Communication Protocols: In the unlikely event of a cyber-attack, we have established clear communication protocols to keep our members informed. This includes timely updates via email, our website, and social media channels to ensure that our members are aware of any potential impacts and the steps being taken to resolve the situation. 

4. Collaboration with Industry Experts: First South Financial has partnered with leading third-party firms and industry experts to continuously refine our strategies and ensure that we are prepared to face emerging threats. 

First South Financial remains steadfast in its commitment to protecting our members' financial well-being. We understand the trust our members place in us, and we take our responsibility to safeguard their information very seriously. 

Questions about member security? For more information, please contact our member service team at (901) 380-7400.

Staying Safe Online: What You Can Do

We've made it easy to secure your account with multi-factor authentication throughout the online banking experience. Visit your account settings in the app and online to activate multi-factor authentication and protect your account.

Stay vigilant against phishing scams! First South Financial Credit Union will never request sensitive information such as Social Security numbers, Online Banking PINs, passwords, account numbers, card numbers, or account balances by email, text message or phone.

Monitor your account regularly. Contact us immediately to report suspicious activity. 

Please beware of solicitors who ask for sensitive information. If you receive an email or text message, phone call or any other forms of solicitation requesting your personal information, please contact us immediately. 

Discover more important online security tips with our guide to online security.

Security Updates

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