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We're upgrading our online banking

Top things users need to know

Be ready for our digital banking conversion

This page contains everything our current online banking and mobile banking users will need to know to ensure a smooth transition to the new platform

The conversion is now complete and online banking and mobile banking are now available. The ability to view pending deposits is now available!

Android users will need to download the new app in the app store. iOS users should receive an update to the app if auto updates are enabled. iOS users who do not have auto updates enabled will need to manually install the updated version. 

  1. Depending upon the complexity of your current password, you may be prompted to change it when you login the first time to the new platform. Passwords must be between 8 and 32 characters, must contain at least one uppercase letter, one number, and may contain special characters, !#$%^&*. If you wish to reset your password before the conversion, you may do so by logging into online banking and visiting the Account Settings tab or using the "Forgot your password" option from the sign-in page.

  2. Two-factor authentication will be required the first time you login to the new platform. A 6-digit code will be sent to the phone number or email address we have on file for you. You can update your contact information at any time by logging into online banking and visiting the eAlerts & Services tab. If you wish to verify the information we have on file for you, please call us at 901-380-7400 or stop by any banking center and we'll be happy to assist you.

  3. Current online and mobile banking users will retain their current usernames. If your email address is associated with more than one account, you may not be able to use the "retrieve your username" feature.

  4. Some of our current alerts will not carry over to the new platform. We apologize for this inconvenience. We've developed a document that will help you understand which alerts are affected by the conversion. Our new digital banking platform makes setting up alerts for your accounts and cards as simple as few mouse clicks or finger taps! This How-To Guide on setting up alerts will walk you through the process.

  5. If you are a billpay user, all of your current ebills will carry over to the new platform.

  6. Mobile banking users - iOS users will receive the new app via update if auto updates are enabled. If auto updates are not enabled, the update will have to be manually installed. Android users will need to download the app once the new app is live in the Play store.

  7. If you have a mortgage with us, you will no longer need to sign into the mortgage account history site. 

  8. If you have a credit card with us, you will be able to view your transactions, redeem your points and more! Also, you will no longer need the "My FSFCU Visa app". The app is now disabled.

  9. You will have access to so many great new features - like travel notices, transfers to and from accounts you have with other financial institutions, and much more!

Keep checking this page as we will keep adding more information as we approach our live date. 

If you need additional assistance, please call us at 901-380-7400 and we'll be happy to assist you. 

 

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