Please remember that First South will never call you from our main number, 901.380.7400, and ask you to provide your full Social Security Number, full credit or debit card account number, the code on the back of the card, the expiration date or other pieces of sensitive information, such as any codes or temporary passwords used to reset access to online or mobile banking. We take the safety and security of your personal information very seriously and have many procedures and safeguards in place to keep your information safe and secure. 

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Online and Mobile Banking


Our digital banking alerts gives you the control you want

Automatic alerts

Our core system will send out the following alerts automatically to the email address we have on file:

  • Courtesy Pay/Overdraft Privilege (ODP) Alerts
  • Non-Sufficient Funds Alerts
  • Overdraw Transfer Alerts
  • Loan Payment Due Alerts

Account and Card Alerts

These alerts are available for users to set up for their accounts, debit cards and credit cards:

  • Balance Alerts - sent when an account balance reaches the threshold set by the user
  • Balance Summary Alerts - sent based on the frequency and time of day the user selects for one or multiple accounts
  • Check Cleared Alerts
  • Loan Due Alerts
  • Transaction Alerts - set for withdrawals and/or deposits
  • Transfer Alerts - set for internal and/or external transfers
  • International Card Transactions - know when you card is used outside of the US
  • Card Transaction Types - get alerted when your card is used in person, online or at an ATM
  • Card Spending Limits - get alerted when a transaction exceeds the per transaction limit or monthly limit amount you set

Security Alerts

Concerned about account security? You can set up these alerts:

  • Login Alert - get notified each time your username and password are used to login into online or mobile banking
  • Mult-Factor Authentication - require a verificiation code anytime there's an account login on desktop or mobile 

And these alerts are automatically sent out to the phone number and email address on file:

  • Account Locked
  • Password Changed
  • Email Changed
  • Phone Number Changed
  • Username Changed
  • Address Changed
  • MFA (multifactor authentication) Options Changed
  • Password Reset
  • New Member Registration
  • Send Username
  • New Secure Message
  • Send One-Time Password
  • New Transfer Created
  • New External Account Added
  • Transfer Failure
  • Overdraw Transfer
  • Loan Payment Due
  • And more!

Need more information? Check out our handy Alert How To Guide. Or contact us at 901.380.7400, via secure message inside digital banking, or stop by any banking center for assistance.

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