Change your PIN
To change your Personal Identification Number (PIN) for your First South Visa Debit Card, please call 866.985.2273 to access the PIN NOW system. PIN NOW cannot change PINs for ATM cards.
Fraud
If you suspect you might be a victim of identity theft, contact First South immediately at 901.380.7400 or visit your nearest branch.
Also, you should call the three major credit bureaus immediately to place a fraud alert on your credit file.
You should also monitor your credit to see if there has been any unauthorized activity by ordering a credit report and scan it for foreign use.
Lost or Stolen ATM, Debit and Credit Cards
To report a lost or stolen First South ATM card or VISA debit card, please call 1.888.918.7809 AND notify First South at 901.380.7400 so we may stop non-authorized usage. You may also stop by any First South branch. To report a lost or stolen First South Visa Platinum credit card, please call 800.449.7728.
Stolen Checks
If you think your checks have been stolen or have not received checks that were ordered at least 14 business days ago please go to one of our First South branches immediately. Please try to have the starting number of the checks you suspect were stolen or misplaced. Also, you may be asked to file a police report if you haven't already. Please see our branch for additional steps and details.
